Linking Knowledge to Innovation in Government Services : the Case of Solid Waste Services in Three Municipalities in Sri Lanka

This action research project will study innovation in service delivery by local government institutions in Sri Lanka.

The main actors in the study will be local government administrators responsible for solid waste management service delivery. Researchers will assess whether and how service innovations result from interactions between local government administrators and three types of actor: solid waste technology experts in academia and private enterprise; peers (other local administrators); and consumer groups and civil society organizations (advocacy groups). Interactions with peers could be competitive or cooperative in nature. What sets this project apart from all other initiatives on waste management in Sri Lanka is that it is based on a conceptual design for service innovation that could be applied in other service sectors. Moreover, the action-research methodology will serve to enhance innovation system linkages and knowledge flows while measuring their impact.

Project ID


Project status


Start Date

Wednesday, January 30, 2008

End Date

Sunday, July 31, 2011


36 months

IDRC Officer

Ravichandran, Ms. Veena

Total funding

CA$ 437,100


Sri Lanka, Central Asia, Far East Asia, South Asia


Networked Economies

Project Leader

Dr. Sujata N. Gamage



Institution Country

Sri Lanka

Institution Website