Innovations in E-government in the Americas

Across Latin America and the Caribbean (LAC), democracies suffer from a variety of interrelated deficits, including bureaucratic inefficiency, poor service provision and limited citizen engagement. These deficiencies contribute to or even compound social costs by, for example, constraining economic development and innovation, and exacerbating inequality. E-government - the use of information and communication technology (ICT) to improve state administration and service delivery - has the potential to address these shortcomings.

The Citizen and E-government in the Americas project seeks to improve citizens' welfare and equality of access to public services by placing them at the centre of emerging e-government policies and initiatives. Its aims are to generate knowledge of e-government through applied research; to promote the creation of a network of centres of investigation on e-government; and to influence public policy to place citizens, particularly the most vulnerable, at the centre of e-government innovation. The applied research component will support four projects generated in consultation with governments in the region on the following four themes: citizen-centric e-government, reaching vulnerable populations, sustainability, and interoperability and standards. The policy influence component will include support for the network of e-government leaders in LAC (Red GeALC) and a scholarship mechanism that will place young professionals within governments to act as a bridge between research and policy.

Project ID


Project status


Start Date

Monday, March 1, 2010

End Date

Monday, April 1, 2013


32 months

IDRC Officer

Ceballos, Florencio

Total funding

CA$ 1,362,787


North and Central America, South America, West Indies


Governance and Justice

Project Leader

Miguel Porrúa


General Secretariat of the Organization of American States

Institution Country

United States

Institution Website

Project Leader

Fernando Daniels


Organisation universitaire interaméricaine

Institution Country


Institution Website