Consumer Rights in the ICT Sector in Eastern and Southern Africa

An earlier IDRC-supported project, Holding Companies to Account : Consumer Activities in the Telecommunication and Internet Sectors (102904), identified three areas where African consumers are adversely affected: price of service, quality of service and access to service.

This grant will allow Link Centre, in collaboration with Balancing Act, to examine the effectiveness of different approaches to helping consumers resolve these problems. Regulators in five countries (Ethiopia, Kenya, Madagascar, Rwanda and Zambia) will work with consumer groups to choose specific interventions. The choices will be made at national capacity-building workshops carried out at the outset of the project.

The results of the interventions will be presented at a meeting of the Association of Regulators in Central, East and Southern Africa (ARICEA) and compiled in a final report that will be co-published with IDRC. The primary audience for the publication will be African consumer organizations, regulators and policymakers.

Project ID


Project status


Start Date

Wednesday, February 13, 2008

End Date

Tuesday, August 30, 2011


24 months

IDRC Officer

Adera, Edith Ofwona

Total funding

CA$ 219,500


North of Sahara, South of Sahara, Kenya, Madagascar, Rwanda

Project Leader

Mr. Russell Southwood

Project Leader

Mr. Charley Lewis


WITS Commercial Enterprise (Proprietary) Limited

Institution Country

South Africa

Institution Website