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Manager Information Management and Innovation Services

Job Summary

As a member of the Information Management and Technology Division (IMTD) management team, the Manager, Information Management and Innovation Services (IMIS) manages a team of IM/IT specialists that provide Information Management (IM) services in IDRC. The Manager IMIS ensures that users have access to relevant information on time for helping them to effectively fulfill IDRC mandate. More specifically, the Manager IMIS identifies client information needs, manages research services for end users, ensures that internal clients know how to access information stored in the different IDRC information repositories, develops and implements information architecture system that meet corporate and specific needs of clients, and conduct analysis and make recommendations on new IM systems and technologies that could be implemented in IDRC in order to improve availability and accessibility of information resources.

Primary Duties or Responsibilities

Client Information Needs and Research Services

  • Develops, implements and monitors service delivery standards regarding information management services in IDRC by consulting clients on their information and technological needs in order to ensure that services provided meet a high level of quality and client needs
  • Manages or performs in-depth analysis of problems related to information management; identifies appropriate research resources to address and devise solutions and ensures that plans are developed in order to meet the near and long term needs of clients/systems;
  • Manages specialized research services by identifying relevant and valid information requested by users in order for them to retrieve the required information to conduct their research and/or fulfill their mandate;
  • Oversees implementation of technological solutions and ensures follow-up to confirm resolution of information management problems;
  • Monitors and analyzes client Information Management resources, usage trends, trends versus user requirements in order to  identify any opportunities or issues in service delivery or capacity building regarding information management in the organization;
  • Develops implements and manages a strategy aiming to develop IDRC employee’s capacity to conduct information research by themselves such as to perform searches online, use databases and any other electronic resources where research is done; support requests for access to information received by IDRC from external sources (general public, government);
  • Participates in the formulation of the division’s strategic plans, ensuring that they are aligned with the CIS Strategic Plan and that they respond to user requirements and priorities.

Information Dissemination

  • Manages the development and implementation of preservation measures to ensure long-term and continuing access to IDRC’s accumulated knowledge assets and research outputs;
  • Manages, develops and maintains corporate metadata manual and procedures by ensuring that descriptive metadata are created for all content; metadata records are updated, deleted, appropriated changes are made when required and subject of all content are indexed in order to facilitate the dissemination of information to clients/users;
  • Ensures that metadata of information resources are collected and maintained in order to properly create search engine functionality that will facilitate research of information by specialists and also by the clients/users;
  • Manages the development and maintenance of  a long-term plan for categorizing, indexing and archiving all content and information resources, whether they are generated in-house or derived from third-party agents; to facilitate research services and information management;
  • Monitors and reports on information resources usage across the organization including the use of electronic and hard copy documents, identification of gaps and inconsistencies in IDRIS+ in order to propose improvements to information management processes and practices in the organization;
  • Ensures that IDRC project information is disseminated to clients/users after the following tasks are properly done: editing and indexation of new projects for IDRIS+,  writing of post project summaries for closed projects in IDRIS+; monitoring of literature and devising of alert strategies for end users monitoring and finally that all documents are translated;
  • Oversees reference and research services for unit managers, business stakeholders, consultants and other end users;
  • Develops and implements and manages processes to keep the  IT corporate memory in place at the departure of IDRC’s employees and also to answer to any Access to information requests;
  • Provides IT support to Access to Information requests.

Information Architecture

  • Manages the  BCS-CCS project by developing the project plan; coordinating efforts of stakeholders and the various project leaders involved in the project and monitoring and reporting on activities during the implementation of this new information management system;
  • Ensures that information architecture system are developed and maintained to meet particular business needs of clients/users by involving the process owner or business analyst and the information manager in the development of any specific system;
  • Ensures that data modelers are developed, that proper business-technology analysis are conducted and that the required corporate library development tools are purchased in order to implement information management system that meet organizational and specific needs in the organization;
  • Oversees development and maintenance of processes to document and visualize Information Architecture;
  • Ensures that management guidelines(i.e. FAD ‘best practices’) and IM business processes (i.e. PCR process) are documented and that appropriated Information Management Policies are developed in order to ensure direction to clients/users;
  • Ensures that identifiers, formats and protocols in force in IDRC for sharing and exchanging enterprise information (including structured and unstructured information stores) are properly applied in order to ensure uniformity and consistency in information management;
  • Develops plans in collaboration with content users for integrating and delivering content to intranets, extranets, portals, Web sites, document repositories, content management systems, etc;
  • Develops, implements and maintains data models and protocols for database management in consultation with data owners and departmental managers in order to ensure quality control and consistency in information management in the organization;
  • Ensures that mechanisms are in place to collect, synthesize and maintain information assets into the organization’s corporate knowledge base and that long term plans are developed for knowledge and information asset development, based on business goals and input from stakeholders;
  • Implements processes to minimize impacts of system disruptions/issues on the availability and accessibility of information resources;
  • Evaluates electronic records management tools and resources, tracks standards and technologies and makes recommendations for improvement based on findings.

Innovation, Technological Trends and Development

  • Coordinates and supervises the scanning and monitoring of IM realms for business-technological trends and developments and changes;
  • Coordinates and manages the analysis  of the ‘future Information Management client requirements’ and various technological options to meet them;
  • Liaises and engages with other IT organizations (within and outside government) to research specific topics of interest to IM services and support;
  • Recommends implementation of new Information Management System or improvements of the current system.

Job Scope

The position is directly responsible for managing and leading the analysis of problems, the devising of solutions to IT user/client problems and the provision of research services for end users.  It also has the primary role in managing, develops and maintains Corporate metadata manual and procedures and managing the development and implementation of preservation measures to IDRC’s accumulated knowledge assets and research outputs.

The position also takes the lead in managing the identification, uploading and maintenance of digital research outputs as well as overseeing the development and maintenance of processes to document and visualizing Information Architecture.

The delivery of these duties has a significant impact on the IT Branch and the provision of client services to its end users.  In addition, the duties of the position impact on the direction of IT services and support to IDRC managers and staff as it is responsible for coordinating and managing research on technological innovation, trends and developments in support of the ‘future IM client requirements’.