Leader in Digital Transformation: Director, Information Management and Technology (IMT)

Job Summary

The Director, Information Management and Technology promotes and leads a professional and integrated corporate approach to information management and related technology. As the Deputy Chief Information Officer, the Director is also accountable for developing and implementing corporate policies, strategies and initiatives that guide the planning, the integration, the acquisition, the deployment, the operation, the enhancement and the support of the Centre’s information infrastructure — the mission-critical business platform for achieving the Centre’s strategic and operational goals, especially those related to the dissemination of research results.

The Director manages a team of over 40 specialists and is an active member of the Resources Branch management team. He or she leads the Change Control Boards and advises senior managers on a broad range of matters related to the management of information resources.

Primary Duties or Responsibilities

Information Management and Technology Governance

Within the context of the Centre strategy, develops and then manages the Centre’s corporate information strategy by establishing managerial objectives (in relation to the maturity of the Division and of the Centre in the area of information management), implementation plans, targets and standards of performance, as well as staff development requirements. Measures the performance of the Division and of the Centre through a series of indicators.

Provides leadership in promoting a professional and integrated corporate approach to information and related technology management, consistent with the Centre’s information management environment.

Oversees the management of a broad range of special projects, from the conceptual basis through to the design, creation, implementation and evaluation. This is done by presenting ideas to Senior Management’s Committee on Corporate Architecture (CCA) — as well as responding to ideas that are suggested by Centre Management Committee (CMC) and business system owners — helping the senior management understand the need for initiatives (i.e. explaining in terms of their contribution to overall strategic directions), working with information-related managers and staff and other managers and staff in working groups to develop initiatives, overseeing their implementation across the Centre, evaluating their effectiveness and making adjustments as required. Special projects are designed to provide managers and employees with appropriate working tools, and to improve the overall effectiveness of general work and information management within the Centre.

Ensures the establishment and maintenance of strategic internal partnerships and alliances with other organizations to maximize the Centre's investment in information technologies.

Management of Corporate Information and Information Systems

Provides leadership and establishes within the Centre’s strategic planning horizon (usually in five year periods) clear directions for the deployment of information technology within the Centre, and for the management of information, a key resource in the performance of the work of the Centre. Supervises a staff of over 40 persons. Manages a budget close to $7 million, including both on-going expenses and a significant portion of the Centre’s capital budget (for software and IT equipment across all offices).

Directs the work of the managers of Infrastructure, Security and Records, of Information Management and Application Solutions, of the Information Resource Centre on the full range of operational areas, delegating work as appropriate and ensuring that the work is done in a timely and service-oriented fashion. Informs the managers and other direct reports of matters decided (or under consideration) by other parts of the Centre that will have an impact on the provision of information management and information technology services. Monitors progress made against established work plans and introduces corrective action as required. This work is done by convening regular meetings to review current and future work, and by adjusting priorities and timelines as required.

Liaises with fellow Resources Branch directors in the management, operations and maintenance of key business systems (financial applications, grants and project management application and human resources applications). Generally, the functional divisions are responsible for configuration, system administration and business analysis whereas the incumbent’s organization is responsible for customization (based on the previous functional analysis), network operations (communications), database administration, patching and upgrades.

Sees to the effective management and utilization of Centre resources, including personnel and finances; fosters an organizational culture that focuses on user perceptions and needs, Centre directions and appropriate information management trends, principles and practices. Sees to adequate liaison and effective coordination of regional office information technology and information management personnel.

Advising Senior Managers

Advises senior managers, individually and in meetings, on a broad range of matters related to the management of information resources generally, and on the cost-effective use of information technology by providing strategies for business management, promoting an understanding of the importance of information resource management in the conduct of day-to-day work, and by ensuring that actions that managers wish to take are consistent with the Centre’s policy framework and information strategy.

Miscellaneous Management Obligations

Sees that IDRC meets its obligations with respect to the preservation of records and archives. Plays a key role in the control of access to personal information in e-mail accounts, on IDRC servers and on IDRC computers assigned to individuals. Supports other organizational units responding to requests for information received by the Centre in the context of the Access to Information Act.

Ensures that all physical office locations have proper IT security strategies and business resumption plans. Participates in overall security planning and business recovery planning.

Serves as the principal interlocutor for any information technology or information management related audit.

Sees that IDRC policies, especially with respect to procurement, are followed in all matters related to information technology.

Provides short-term and long-term capital expenditure plans to the Budget and Financial Management unit.

Operational Areas

Policy development, performance management, helpdesk, IP telephony, web site support, extranet support, IT training, recipient support on bibliographic resources, capture and dissemination of IDRC research results, IT security and security awareness, information architecture, new technology surveillance and exploration, existing business system support (including the coordination of advice regarding governance on business applications of the Centre), data integration, record management and business integration.